Privacy Policy (PIPA Compliance Notice)

At Columbia River Family Solutions, we are committed to respecting and protecting the privacy of individuals and families in our community. This Privacy Policy outlines how we collect, use, and safeguard personal information in compliance with British Columbia’s Personal Information Protection Act (PIPA).

1. Personal Information We Collect

When you interact with our website or submit an inquiry, we may collect minimal personal information necessary to respond to your request, including:

  • First and Last Name

  • Contact Information (Email address, phone number, general location)

  • General details regarding your service inquiry

2. Purpose & Use of Information

Personal information collected through this website is used strictly to:

  • Answer your inquiries regarding our behavioral support services.

  • Coordinate initial consultations and intake discussions.

  • Deliver relevant information about local community programs or funding options.

We never rent, sell, or trade your personal information to third parties for marketing or advertising purposes.

3. Electronic Transmission Warning & Sensitive Records

Please note that standard website contact forms and unencrypted emails are not completely secure methods of communication.

  • Do not send confidential medical records, diagnostic reports, or detailed sensitive health files through our basic website contact form.

  • Once formal intake begins, all confidential documents, individualized plans, and observation records are collected and stored securely via our PIPEDA/PIPA-compliant client portal system (Jane App).

4. Website Analytics & Cookies

Our website host may collect non-identifying, standard internet log data (such as IP addresses and basic browser types) to monitor server performance, ensure site security, and improve website functionality. This data cannot be used to identify individual site visitors personally.

5. Contacting Our Privacy Officer

If you have questions regarding our privacy practices or wish to request access to or correction of your personal information, please contact:

Columbia River Family Solutions

Attn: Privacy Officer

Email: jessica@columbiariverfamilysolutions.com

Location: Revelstoke, British Columbia